Commercial Operations Analyst

Position Summary

The Commercial Operations Analyst plays a critical role in supporting the sales, marketing, and business operations functions by delivering data-driven insights, optimizing processes, and enabling commercial effectiveness. This position requires strong analytical skills, business acumen, and the ability to collaborate cross-functionally to support strategic initiatives and operational efficiency.

Key Responsibilities

1. Sales Performance & Reporting
   • Develop, maintain, and improve dashboards and reports to track KPIs, sales trends, pipeline performance, and quota attainment.
   • Partner with sales leadership to monitor and interpret performance metrics across geographies, teams, and products.
2. Forecasting & Planning
   • Assist in the development of sales forecasts, territory planning, and budgeting.
   • Support quarterly business reviews (QBRs), go-to-market strategy discussions, and incentive planning.
3. Process Optimization
   • Identify, document, and improve key commercial processes (e.g., lead-to-order, quote-to-cash).
   • Collaborate with cross-functional teams (Sales, Marketing, Finance, Supply Chain) to ensure alignment and data consistency.
4. CRM & Data Management
   • Maintain data integrity in CRM and related systems; implement best practices for data hygiene.
   • Assist with CRM optimization projects, user training, and system enhancements.
5. Business Insights & Analytics
   • Provide actionable insights through data analysis that support commercial strategy, product adoption, and customer segmentation.
   • Prepare presentations and reports for senior leadership to support strategic decision-making.
6. Project Support
   • Lead or contribute to commercial projects, including pricing initiatives, market expansion efforts, and customer targeting.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field.
• 2–5 years of experience in a commercial operations, business analytics, sales operations, or FP&A role; experience in a medical device or healthcare industry is a plus.

Technical Skills

• Proficiency in Salesforce.
• Advanced Excel skills; familiarity with BI tools (e.g., Tableau, Power BI, Looker).
• Experience with ERP systems (e.g., NetSuite, Fishbowl) is a plus.
• SQL or other data query languages is a bonus.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and a commitment to data accuracy.
• Team-oriented with a collaborative mindset.

Working Conditions

• This is a remote position.
• May occasionally require travel to support sales meetings or company events.